1. Service Description

DeliveryTruth provides email list hygiene by classifying customer-provided email addresses using Microsoft Exchange delivery outcomes. The service is designed to help customers improve list quality and reduce bounces.

2. Accuracy Definition

“Accuracy” in DeliveryTruth means the classification we provide reflects the Microsoft Exchange delivery outcome observed at the time the address is processed. DeliveryTruth does not use SMTP probing, probability scoring, or heuristic inference as the basis for classification.

• Accepted means an Exchange delivery outcome indicated acceptance by the receiving system at the time of processing.
• Rejected means an Exchange delivery outcome indicated rejection at the time of processing.
• Rule handled means an Exchange delivery outcome indicated delivery was prevented or altered due to rules, policies, or similar handling at the time of processing.

3. No Guarantee of Future Deliverability

DeliveryTruth does not guarantee future inbox placement, campaign performance, open rates, click rates, or long-term deliverability. Future deliverability depends on factors beyond list hygiene including sender reputation, authentication, content, sending behavior, and recipient policies.

4. Customer Responsibilities

Customers are responsible for ensuring they have the lawful right to process and use the email addresses they provide to DeliveryTruth. Customers are also responsible for compliance with applicable laws and regulations including CAN-SPAM, GDPR, and similar frameworks.

5. Permitted Use

DeliveryTruth may be used for legitimate list hygiene and data quality purposes, including:

• Reducing bounces and removing undeliverable addresses from opted-in lists
• Cleaning CRM exports and marketing lists
• Operational data quality workflows

6. Prohibited Use

Customers may not use DeliveryTruth to:

• Send spam or unsolicited bulk email
• Harvest, scrape, or acquire addresses unlawfully
• Validate or enrich lists for unlawful outreach or deceptive activity
• Attempt to reverse engineer or disrupt the service

7. Data Handling

DeliveryTruth processes customer-submitted email addresses to generate classifications and reports. Customers control what data they upload. Customers should avoid uploading sensitive personal data beyond what is necessary for list hygiene.

8. Outputs and Downloads

DeliveryTruth provides results via the console and download formats that may include: (a) adding outcome columns to the original list, (b) exporting confirmed and rejected lists separately, and (c) other formats to support customer workflows. Customers are responsible for how outputs are used downstream.

9. Service Availability and Changes

We may update, improve, or modify the service over time. We may also impose reasonable limits to protect reliability and prevent abuse.

10. Limitation of Liability

DeliveryTruth is provided on an “as is” basis to the maximum extent permitted by law. We are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim is limited to the amount paid by the customer for the service in the relevant period, to the extent permitted by law.

11. Contact

Questions about these terms or the accuracy definition can be sent to: [email protected]

This document is not legal advice. Customers should consult counsel to evaluate compliance obligations.